Refund Policy

Event Cancellation and Refund Policy

If you need to cancel your registration to an event, we must receive your request in writing, or by email. You must send your written notice of cancellation, via e-mail, to pahu@vannattapr.com or via postal mail to:
PAHU
P.O.Box 493
Salem, OR 97308
Cancellation requests received before more than one (1) month before an event will be fully refunded, less a $10 processing fee.
Cancellation requests received less than one (1) month before an event, but more than one (1) week before an event will be refunded 50% of the actual registration fee paid, less a $10 processing fee.
Cancellation requests received less than one (1) week before an event will not be refunded.

Late cancellation requests or other requests for refunds due to family emergencies or medical issues only will be considered on a case-by-case basis, with no guarantee of any refund.

All cancellations and refunds will be processed in the same manner as original payment: if paid by credit card the refund will be issued to the card on record, generally within one (1) week of the request. Payments made by check will be refunded as a check and may take up to 30 days to process.
The cancellation fee is a processing fee and cannot be waived.
Refunds will not be made for any non-attending registrant, regardless of the severity of weather, if a majority of registered meeting attendees are present at the event.

Returned Check Policy

If any checks are returned for insufficient funds, PAHU will charge a $25 fee, in addition to any amount the association is charged by the financial institution that returned the check. PAHU reserves the right to refuse to honor future checks submitted by violators.

 

Inclement Weather Policy

The Portland Association of Health Underwriters (PAHU) rarely cancels or postpones events due to inclement weather. On days where it becomes necessary to postpone or cancel an event for inclement weather, a decision will be made by the Executive Committee, and all meeting registrants will be notified by the email used to register for the event, and on the registration web page for the specific event. The absence of these notifications explicitly implies that an event has not been cancelled for inclement weather.

The decision to cancel an event for inclement weather will rest solely on the executive committee of the Portland Association of Health Underwriters (PAHU). The inability of a majority of registrants to attend an event will be the primary, but not sole, determining factor in the decision to cancel an event. Due to the inaccuracy of weather forecasts, and the nature of deteriorating weather conditions, PAHU reserves the right to cancel or postpone an event due to inclement weather at any point prior to the event, or after an event has begun.

If an event is cancelled for inclement weather, all meeting registrants will be given the option to attend a rescheduled event at no additional cost, or to receive a credit from PAHU which may be used within twelve (12) months for another PAHU event. To receive a credit for an event that has been cancelled for inclement weather, please send an email that includes your name, your NPN number, and the name of the cancelled event to pahu@vannattapr.com within fourteen (14) days of the cancelled event. Once processed, you will receive a certificate with direction for redemption.

Refunds will not be made for any non-attending registrant, regardless of the severity of weather, if a majority of registered meeting attendees are present at the event.